Hello All,
I am working with Bruker on a fairly intermittent error we are getting on a
AV-IIIHD system running with a SampleCase (ambient, 24 samples). The error
is showing up on average every 4-7 days (100-200 samples). This started
shortly after upgrading the host workstation to Topspin 3.7.0 (new HP Z4G5
workstation with Win 11). We were not seeing this before the upgrade
(TS 3.6.1 on Win 10). I am not necessarily seeking a solution (it would be
fantastic if there is one w/o a software patch) but looking for anyone else
who might be seeing the same or similar error.
The message we are seeing (similar on both Topspin and IconNMR) is:
“WebService Error: 1000 STOP_CHANGER SampleTransporter: System not
ready to accept new command”
With the error, the sample changer goes “red" and automation stops.
This certainly seems like a software bug and the issue has been upgraded
to second tier support. Any additional information could be helpful for
coming up with a software/firmware fix.
Since this is our primary walkup instrument you probably can see that this
is fairly inconvenient. Other than this, the 3.7.0 upgrade has gone very well
on our 4 systems. This was probably the most trouble free software upgrade
I have applied and I was happy to retire 10-12 year old computers. However,
this system stopping automation remains the only significant issue.
Thanks for any similar reports or suggestions.
Perry.
--
Perry J. Pellechia
Director of NMR Services
Research Professor
University of South Carolina
Department of Chemistry and Biochemistry
-=-=-=-=-=-=-=-=-=-=-=-
Groups.io Links: You receive all messages sent to this group.
View/Reply Online (#1144): https://urldefense.com/v3/__https://ammrl.groups=
.io/g/main/message/1144__;!!PvDODwlR4mBZyAb0!SifMEbY92iXfuxNwx5nevSiYTKd_mU=
kPI8o0x6bfYfYcIjaO2X1R1A5HYBHg0cONjDgrB5lxsniQUIY66Q$
Mute This Topic: https://urldefense.com/v3/__https://groups.io/mt/105565488=
/7559972__;!!PvDODwlR4mBZyAb0!SifMEbY92iXfuxNwx5nevSiYTKd_mUkPI8o0x6bfYfYcI=
jaO2X1R1A5HYBHg0cONjDgrB5lxsnhSGyemOA$
Group Owner: main+owner_at_ammrl.groups.io
-=-=-=-=-=-=-=-=-=-=-=-
Received on Tue Apr 16 2024 - 14:05:41 MST