At the very least, when the red lever is triggered and there are 20-50
more samples in the queue, there is no reason for all those samples to
fail and force the users to resubmit them. The only one that should
fail is the one that triggered the fault, or at most the one next to be
loaded if someone triggered the lever by accident. The remaining ones
should be put on hold until the fault is cleared.
Eugenio Alvarado, Ph.D.
NMR Facility Director
Chemistry Department, room 3500. University of Michigan
930 N. University Ave., Ann Arbor, MI 48109-1055.
Voice: (734)-764-9924
On 4/16/24 16:20, Perry Pellechia wrote:
> Hello All,
> I am working with Bruker on a fairly intermittent error we are getting
> on a AV-IIIHD system running with a SampleCase (ambient, 24 samples).
> The error is showing up on average every 4-7 days (100-200 samples).
> This started shortly after upgrading the host workstation to Topspin
> 3.7.0 (new HP Z4G5 workstation with Win 11). We were not seeing this
> before the upgrade (TS 3.6.1 on Win 10). I am not necessarily seeking
> a solution (it would be fantastic if there is one w/o a software
> patch) but looking for anyone else who might be seeing the same or
> similar error.
>
> The message we are seeing (similar on both Topspin and IconNMR) is:
>
> “WebService Error: 1000 STOP_CHANGER SampleTransporter: System not
> ready to accept new command”
>
> With the error, the sample changer goes “red" and automation stops.
> This certainly seems like a software bug and the issue has been
> upgraded to second tier support. Any additional information could be
> helpful for coming up with a software/firmware fix.
>
> Since this is our primary walkup instrument you probably can see that
> this is fairly inconvenient. Other than this, the 3.7.0 upgrade has
> gone very well on our 4 systems. This was probably the most trouble
> free software upgrade I have applied and I was happy to retire 10-12
> year old computers. However, this system stopping automation remains
> the only significant issue.
>
> Thanks for any similar reports or suggestions.
>
> Perry.
> --
>
> Perry J. Pellechia
> Director of NMR Services
> Research Professor
> University of South Carolina
> Department of Chemistry and Biochemistry
>
>
>
>
>
> --
> Perry.
> --
>
> Perry J. Pellechia
> Director of NMR Services
> Research Professor
> University of South Carolina
> Department of Chemistry and Biochemistry
>
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Received on Wed Apr 17 2024 - 07:37:54 MST