We occasionally see the same thing on various versions of 3 up to and including
3.7.0 on Windows 10, so it's not a CentOS-specific thing. Not seen it on 4.3.0
or 4.4.0 on W10 yet though.
________________________________
> From: main_at_ammrl.groups.io on behalf of Sukenick, George
> Sent: Thursday, August 15, 2024 12:01:01 AM
> To: main_at_ammrl.groups.io davidv_at_caltech.edu
> Subject: [External] Re: [AMMRL] ICON-NMR logins in Topspin 4.4.0
I’ve seen something like this (TS 3.6.x; CentOS 7) where there is an “unseen”
dialog box -
for some reason, the dialog box, on occasion, is squished down to about the
size (maybe smaller?) than a check box,
hard to notice and then it seems like nothing responds because the software
is expecting a response to the totally squished box.
Of course, the solution is to expand the box and dismiss it or answer what
it is asking for.
-------- -------- --------
George Sukenick, Ph.D.
Associate Lab Member/Head
NMR Analytical Core Facility
Memorial Sloan Kettering Cancer Center
> From: main_at_ammrl.groups.io on behalf of Vander Velde, David
> Date: Wednesday, August 14, 2024 at 6:04 PM
> To: main_at_ammrl.groups.io <main_at_ammrl.groups.io>
> Subject: [EXTERNAL] [AMMRL] ICON-NMR logins in Topspin 4.4.0
We've been having an issue where ICON-NMR will, seemingly at random, start
nominally accepting logins, but the control buttons remain grayed out, and
the box that says "Automation Locked" does not go away as it usually does
with a login.
We don't see this with TS 3.7.0, on another instrument with virtually the
same user group. I have not been able to associate this with any particular
user, or what they do, or don't do; or whether or not they have an ICON
password.
The one thing I'm sure is not involved is the operating system—I saw it
first under CentOS 7, still see the same thing with Alma 9 on a new workstation.
Is anyone else seeing this behavior? If so, has anyone found a workaround other
than restarting the software?
David VanderVelde
Manager, Liquids NMR Facility, Caltech
davidv_at_caltech.edu
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Received on Thu Aug 15 2024 - 01:56:16 MST