These things can be very dependant on the whole systems alignment so is it
on pneumatics legs, is it flat!. If its new you may need the engineer to
come and adjust things if its not legs…
This may not be the problem you have but its whats tripped us up…
regards
Gary
Dr Gary S Thompson NMR Facility Manager
CCPN CoI & Working Group Member
Wellcome Trust Biomolecular NMR Facility
School of Natural Sciences
University of Kent, Canterbury, Kent, England, CT2 7NZ
☎:01227 82 7117
✉️: g.s.thompson_at_kent.ac.uk
orchid: orcid.org/0000-0001-9399-7636
On 1 Dec 2025, at 14:32, Thusitha Jayasundera via groups.io wrote:
Hello all--our Prodigy 500 MHz system has recently been having a sporadic
error because the completed sample doesn't drop all the way to the sample
case (please see attached figure).
The problem can occur in manual mode or when running Icon. A simple tap on
the white sample insert drops the sample down to the case, but a restart is
always required to return to normal operation. The problem initially occurred
several times while on manual mode (requiring a full restart of the system),
and just once since then while on Icon, which was resolved by a restart of
just the sample case.
For more context, we have had this sample case since May, and the problem
started ~3 weeks ago. In contrast, the issue has never occurred on our second
500 MHz system which is identical to this one except for having a regular
helium cryo probe.
Has anyone encountered this problem, and perhaps found a remedy? Any advice
would be much appreciated, and as always, many thanks in advance!
TJ.
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Received on Mon Dec 01 2025 - 06:46:38 MST