Date: Mon, 01 Dec 2025 06:32:15 -0800
Hello all--our Prodigy 500 MHz system has recently been having a sporadic
error because the completed sample doesn't drop all the way to the sample
case (please see attached figure).
The problem can occur in manual mode or when running Icon. A simple tap on
the white sample insert drops the sample down to the case, but a restart is
always required to return to normal operation. The problem initially occurred
several times while on manual mode (requiring a full restart of the system),
and just once since then while on Icon, which was resolved by a restart of
just the sample case.
For more context, we have had this sample case since May, and the problem
started ~3 weeks ago. In contrast, the issue has never occurred on our second
500 MHz system which is identical to this one except for having a regular
helium cryo probe.
Has anyone encountered this problem, and perhaps found a remedy? Any advice
would be much appreciated, and as always, many thanks in advance!
TJ.
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(image/png attachment: samplecase.png)