If it's any consolation, we took delivery of a Neo with a SampleCase Plus that
was already running 4.3.0. I knew it was sensitive but I had no idea it
wasn't always that obnoxious - ignorance is bliss!
I seem to have had success telling new users that the red bar is just as sensitive
as playing Operation (
https://en.wikipedia.org/wiki/Operation_(game))
- only one (young) user so far who didn't know the game. Maybe we should wire up
the same buzzer to make sure we don't get repeat offenders!
________________________________
> From: main_at_ammrl.groups.io on behalf of Kenneth Sharp-Knott
> Sent: Tuesday, April 16, 2024 22:22
> To: main_at_ammrl.groups.io <main_at_ammrl.groups.io>
> Subject: [External] Re: [AMMRL] Bruker SampleCase error
Hi Perry,
I'm not sure if it's the exact same error, but I can tell you that I experienced
something very similar after upgrading to TS3.7.0. Fortunately, i have an older
AVII that also has a SampleCase (that cannot be upgraded) so I was able to do a
side-by-side comparison.
After the update to 3.7.0, and importantly the irreversible firmware update, even
the slightest bump of the red bar under the transport tube will shutdown the SampleCase.
Previously, you had to really press into it and hold it for a second before this
would happen. After all, it's meant to detect an overly long NMR tube from breaking,
not to prevent a finger from scuffing a nail. I don't recall the error on screen, but
the symptom was the same in that this shut down the SampleCase and the automation.
After much whining accompanied by frequent complaints to anyone who would listen, I
was ultimately told that this was a requirement by Pharma (safety compliance) and
would not be rolled back, ie. deal with it. Grumble, grumble, grumble....
Our solution was a big sign saying DON'T TOUCH THE RED BAR and student users have since
been more careful about removing or putting in the samples in that area.
Apparently, it is impossible to add this as an optional toggle for Pharma/Academia.
This is an example of why users are often reticent to update their TS versions.
I think this is likely the same issue you are dealing with.
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Received on Tue Apr 16 2024 - 14:34:13 MST