Hi Scott,
There are a few things that can cause this. Is the network set up correctly
(IP address 149.236.99.1, subnet mask 255.255.255.0)? Is there any firewall
turned on, on the spectrometer connection? If you don’t have the
right ports opened in the firewall that can block communication. And frankly,
there’s really no need to put a firewall on that connection.
Can you see the other devices in the spectrometer? For example, can you ping
the bsms at 149.336.99.20? If not, are you sure you plugged into the correct
ethernet port?
One other thing I’ve run into is that the diskless services required
to talk to the spectrometer are installed but don’t get set to start
when you boot up. If you look at the services that are running there should
be a few bruker specific ones. I think they are something like ccu, bfsd, and
then there are a couple with bruker in the name—a tftp server and
another one I forget. Make sure those are started (maybe restart them even
if they are) and make sure they’re set to autostart.
That’s what I’ve got. Let us know what you find.
Cheers,
Mike
On Sep 18, 2023, at 7:42 AM, Smith, Scott K <scott.smith_at_austin.utexas.edu> wrote:
Hi fellow spectroscopists,
Has anyone else encountered problems with swapping out a linux host PC
(Centos 7/TS 3.5pl6) for a new windows PC (Win 10/TS 3.6.5)?
I have Codemeter seemingly working. The main software installation seems to
complete. There is a complete failure to connect to the spectrometer upon
startup. During installation the Diskless section appears to be successful,
but a no spectrometer found error comes up on the first “cf”.
Lights on the IPSO indicate that it does not boot up. I can switch back to
the linux system and regain full connection and control. The Windows PC at
that point can even telnet to the IPSO, yet the installation fails.
Feedback from one field engineer indicated this is not the first time the
situation has been reported, yet there is no fix and “rover_at_bruker.com” is ghosting me.
Regards,
Scott K. Smith
Scott K. Smith, Director, NMR Core Facility
The University of Texas at Austin | Chemistry | 832-294-1928 | utexas.edu
https://www.utexas.edu/
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