Hi Jianquin,
That's a weird one--I haven't seen that type of failure with the router before.
Does your console have a Cisco router or a Mikrotik router? The first thing I
would try would probably be to unplug the main power cable that goes into the
PDU--perhaps it didn't get the right network configuration when it booted itself up
and needs to be reset. You could also try rebooting the router by unplugging
it for a few seconds and plugging it back in and letting it boot back up.
Though if it communicates via the other two ports, now that you've got it plugged
back in to the correct port I might try communicating with it one more time to see
if it was able to connect properly this time.
You could also try swapping one of the other PDUs to PDU3's port and see if
you can communicate with them.
Cheers,Mike
On Tuesday, March 3, 2026 at 08:22:47 PM MST, jianqinzhuang via groups.io wrote:
Hello all,
After a recent power interruption, I rebooted the NEO console. However, the
PDU connected to the gradient amplifier did not power it back on.
I was unable to access the PDU web interface at 149.236.99.9:87, which is the
assigned address for that unit. To troubleshoot, I switched the Ethernet cable
to sockets which are connected to the first PDU (port 85) or second PDU (port 86)
on the router, and I was able to access the PDU (87) without any issue.
I also checked the router interface, port 87 appears to be active, and there
are LED lights on both ends of the Ethernet connection.
Has anyone experienced a similar issue with a PDU not coming back online
after a power interruption? Any suggestions would be greatly appreciated.
Thank you very much for your help.
Best regards,
Jianqin
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Received on Wed Mar 04 2026 - 06:55:10 MST