HI Silas
can you please send me the file history from c:\Bruker]\topspinxxx\curdir\<username>
right after such a crash occurs. We might get hints to what happens.
This could also be a communication issue between console and topspin. One
component involved is the router. They sometimes do go bad.
Also the current version is TopSpin 3.7. If it is software an upgrade might
help. If you do this you need to exchange your flex license for a codemeter
license. This is free of charge.
Clemens
On 3/18/2025 2:19 PM, Brown, Silas via groups.io wrote:
Hello
We are having a reoccurring issue that pops up occasionally. Topspin will
basically freeze, and keep running but nothing will actually run. The bottom
left of the screen will display getprosol completed successfully, and if we
try to open the topshim gui and stop the shim it stays frozen. If we close
topspin and relaunch it works fine for the first run, but the second
experiment we run will give us the same issue.
The only fix we have come across that resolves the issue is to restart the
whole console, (PC restart is not enough to resolve issue)
We are using topspin 3.5.pl7 on a 500 MHz Ulstrasheild.
Any suggestions would be greatly appreciated,
Silas
--
Silas Brown (He/Him), Instrumentation Specialist
Department of Chemistry
Williams College
150B Morley Science Laboratories
Williamstown, Ma. 01267
E: seb14_at_Williams.edu<mailto:seb14_at_Williams.edu> | P: 413.597.3544
--
==========================
==========================
====================
Clemens Anklin Ph.D. Vice President
Bruker BioSpin NMR Applications & Training
15 Fortune Drive NEW Phone: 978-313-5NMR(5667)
Billerica MA 01821 bluesky: _at_canklin.bsky.social
web: http://www.bruker.com
e-mail: clemens.anklin_at_bruker.com
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==========================
====================
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Received on Wed Mar 19 2025 - 04:24:39 MST