Hi all,
I didn't see this problem when I was setting up deployment of 4.5.0 on
university W11 machines back in October 2025, but now I'm seeing the same
issues with Chrome and Edge, and Firefox fixing everything. This seems to
be a problem with the current version of WebDepot v23.03.554.500.ws4. As
far as a I can tell, the specific version of TopSpin is irrelevant (tested
both 4.5.0 and 5.0.0) - it's whatever's on Wibu's servers that seem to be
the issue.
Mike do you know if this has been submitted as a proper ticket internally?
Do we have a timeline for this getting fixed? I don't see how not supporting
75% of the installed browser market is winning strategy...
Thanks
Geoff
> From: main_at_ammrl.groups.io On Behalf Of Sameer Al-Abdul-Wahid via groups.io
> Sent: 29 May 2026 20:38
> To: main_at_ammrl.groups.io
> Subject: [External] Re: [AMMRL] TopSpin installation & CodeMeter issues
This email originated outside the University. Check before clicking links
or attachments.
Thanks Mike! It worked immediately with Firefox.
We had been using Edge, and I tried the link you mentioned for Direct License
Transfer, but that failed with error 0x18088007 - "The connection to the
CodeMeter Runtime on your computer could not be established".
With Firefox there was no need to try the Direct License Transfer.
Thanks to everyone who reached out.
Best,
Sameer
--
Sameer Al-Abdul-Wahid, Ph.D.
University of Guelph
519-824-4120 x58914 / s.wahid_at_uoguelph.ca
> From: main_at_ammrl.groups.io on behalf of Michael Groves via groups.io
> Date: Friday, May 29, 2026 at 14:18
> To: main_at_ammrl.groups.io
> Subject: Re: [AMMRL] TopSpin installation & CodeMeter issues
There are two factors here. Make sure to use firefox--it's the only browser
I've gotten to work successfully. And for some reason the licensecentral
webpage has been coming up in offline activation. If you've got a link in
the lower right that says direct license transfer, click that and it should
do the automatic activation.
Cheers,
Mike
On Friday, May 29, 2026 at 11:20:24 AM MDT, Kenneth Sharp-Knott via groups.io wrote:
I had the same issue. Bruker told me to use a different browser (I was using
Chrome), but my computer died before I could give it a shot. They said they
were having issues with Chrome.
A student said they had success doing the offline activation.
Ken Sharp-Knott
Manager of Analytical Services and the NMR Facility
Department of Chemistry
Virginia Tech
(540)267-6502 (Cell)
(540)231-0885 (Office)
________________________________
> From: main_at_ammrl.groups.io on behalf of Sameer Al-Abdul-Wahid via groups.io
> Sent: Friday, May 29, 2026 12:32 PM
> To: Main <main_at_ammrl.groups.io
> Subject: [AMMRL] TopSpin installation & CodeMeter issues
Good afternoon all,
We encounter an occasional issue installing TopSpin on Windows 11 computers.
We can input a license key, but the webpage is not automatically selecting
a CmContainer and there is "No CmContainer found".
I've tried reinstalling CodeMeter from the TopSpin installer and also directly
from Wibu <
https://www.wibu.com/support/user/user-software.html*CodeMeter_User_Download>
to no avail. There is a Bruker_BBIO_WMLV container at
http://localhost:22352/container.html
but it has no licenses.
This one has me stumped - I'd be grateful for any suggestions!
Best,
Sameer
--
Sameer Al-Abdul-Wahid, Ph.D.
Manager, Nuclear Magnetic Resonance Centre <
http://nmr.uoguelph.ca/>
University of Guelph
519-824-4120 x58914 / s.wahid_at_uoguelph.ca
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