I also experienced the same issue last week with a NEO console. The
spectrometer has been installed for 6 years without an issue. It was the
1st time. I did restart EPU with a friend's suggestion and it worked.
On Sun, Jun 15, 2025 at 10:23 AM Jeff Ellena via groups.io wrote:
> Hi Ken,
> There have been a few times when I could not reboot our Neo and NeoNanobay
> spectrometers by using software. In these cases, I power cycled the console
> and the PC and was then able to start topspin and restart the console by
> using pdudisp (and then executing cf). The method Nagarajan mentioned may
> be more elegant and safe. I did not worry about not properly ramping down
> the shims but maybe I should have. Perhaps Clemens could comment.
> Best,
> Jeff
> ------------------------------
> *From:* main_at_ammrl.groups.io on behalf of Kenneth Sharp-Knott via groups.io
> *Sent:* Sunday, June 15, 2025 9:28 AM
> *To:* main_at_ammrl.groups.io <main_at_ammrl.groups.io>
> *Subject:* Re: [AMMRL] Neo500 console not connecting
>
> Hi Clemens,
>
> When I bring up the acquisition bar, it's blank and on the right side it
> says Rack On, Not booted, and Switching on Please Wait.... It's not doing
> anything though....
>
> I can click reboot, but it says.... I am reticent to click force. I am
> in the lab now, so I could try resetting the router as suggested...
>
>
>
>
> Ken Sharp-Knott
> Manager of Analytical Services and the NMR Facility
> Department of Chemistry
> Virginia Tech
>
> (540)267-6502 (Cell)
> (540)231-0885 (Office)
>
>
>
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Received on Sun Jun 15 2025 - 16:36:32 MST