In the NEO it's a router and it's not as simple as just swapping out the switch
in the older models of console. It's specifically configured and the
spectrometer has its own subnet... You can update the router firmware and
that sometimes helps with weird communication issues. However if the
unthinkable happens and the router configuration gets set back to the factory
default as part of the firmware update (shouldn't happen, but it is possible) then
you'll either have to replace the router, or if you're lucky we can help reload
the correct configuration.
Also note--this is for the Cisco routers in some NEO consoles. The MikroTik
routers are a whole different beast and I'm not sure how much we can do with those.
But they don't seem to have the same issues that we run into with the Cisco routers.
Cheers,Mike
On Friday, July 25, 2025 at 11:35:38 AM MDT, Spin-Doc wrote:
Hi,
Maybe I‘m captain obvious but have you already tried to replace the
internal ethernet switch with a different one to see if it helps with the
underlying problem?
CheersBert
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Representing MestreLab, Stelar & Barthel HF
Am 25.07.2025 um 17:51 schrieb Wright, Marcus via groups.io:
I assume you have tried the following:
type ha for hardware access: (File ending with 5549) You can click
on the BSMS Service GUI open button and click on the Shut Down button under BSMS
status (file ending with 5549). Or you can click on the BSMS/2 ELCB open
button then click on Service at the top of the list (file ending with 5551).
Then click on Reset ELCB (file ending with 5552)
Marcus
Marcus Wright Ph.D.
Nuclear Magnetic Resonance Laboratory
Wake Forest University
On Fri, Jul 25, 2025 at 10:22 AM Juergen Schulte via groups.io wrote:
Is there a way to selectively power-cycle an individual component in a NEO
without having to reboot the whole console?
In our case, every 2-3 weeks the BSMS loses connection to the rest of its NEO 400
console and to Topspin. The restart buttons on the BSMS service webpage won’t
restart it, and only a spectrometer reboot will get it going again.
Best Regards,
Jürgen
_______________________________________________
Jürgen Schulte, Ph. D.
NMR Specialist
Binghamton University
SN Building, RM 1024
25 Murray Hill Road
Vestal, NY 13850
Ph.: 607-777-4405
Fax: 607-777-4478
schulte_at_binghamton.edu
http://nmr.binghamton.edu/Schulte.html
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