Dear all,
I have a few questions for those who have Bruker cryoprobes and work hard to get funding for yearly maintenance contract.
1) Do you have service contract with a third party? By that I mean you still have Bruker's service but you don't have contract with Bruker, and instead, you have a contract with a third party. When any service is needed (such as yearly cryo-platform maintenance) you would contact this third party and they would then ask Bruker to come to perform the maintenance and then pay Bruker the cost. Of course you would pay less on the contract with the third party then the contract with Bruker.
2) If the answer to the first question is yes, was the service work done just as quick as when you had the contract directly with Bruker? Or, is the priority of service lowered by going through a third party?
3) Does your contract include the cryoprobe(s)?
4) How many years have you been using Bruker's cryoprobe without any need of repair?
Thanks and I will post a summary in the end.
Best regards,
Wei
Wei Wycoff
NMR Facility Manager
125 Chemistry Building
601 S. College Ave.
University of Missouri-Columbia
Columbia, MO 65211
Phone: (573) 884-7807 (office), (573) 882-3291 (lab)
Fax: (573) 882-2754
Email: WycoffW_at_missouri.edu
Received on Fri Feb 10 2012 - 08:12:59 MST