Date: Fri, 15 Sep 2023 15:56:57 -0400
Thanks Mike & Charlie--it seems like switching back to Topspin 4.1.4 did
the trick though; there have been no issues all week--will be monitoring
closely regardless.
Have a great weekend!
Thusitha Jayasundera, Ph.D.
Director, Magnetic Resonance Center
Boston College
Merkert 105
2609 Beacon Street
Chestnut Hill MA 02467-3860
Tel: (617) 552-6984 (office)
Fax: (617) 552-2705 <617-552-2705>
Website: https://www.bc.edu/bc-web/schools/mcas/departments/chemistry/research/facil-inst/nmr-center.html
On Wed, Sep 13, 2023 at 3:47 PM Michael Groves <m.groves_at_utah.edu> wrote:
> Hi TJ,
>
>
>
> If you keep getting errors from that sensor it might be worth looking at
> it—sometimes those sensors get dirty and can start to cause problems. I
> heard about one user getting intermittent errors from a different sensor
> and it turned out there was a bug living in their sample changer. But I
> digress…
>
>
>
> I would take a look at the sensor that detects whether the arm on the
> samplecase has been triggered or not. Maybe blow that out with some
> compressed air and make sure the arm isn’t too loose or flopping around.
> If you want you can go into the BSMS service webpage and go to the sample
> changer section. There’s a page there where you can monitor the sensor
> statuses—you can move the arm and make sure the sensor is behaving as
> expected.
>
>
>
> That’s what I’ve got,
>
>
>
> Cheers,
>
> Mike
>
>
>
> *From:* main_at_ammrl.groups.io <main_at_ammrl.groups.io> * On Behalf Of *Thusitha
> Jayasundera via groups.io
> *Sent:* Tuesday, September 12, 2023 10:58 AM
> *To:* main_at_ammrl.groups.io
> *Subject:* [AMMRL] Bruker autosampler keeps stalling
>
>
>
> Hello all--we just completed our annual preventive maintenance on our 500
> MHz cryo system a couple weeks ago, and updated to Topspin 4.3 from 4.1.1.
> As of now, our sample case has stalled 3 times with the same error message
> (screen caps attached). It is simple enough to restart the system, but I'm
> not sure why the problem recurs. The samples are loaded correctly, center=
ed
> properly with the appropriate volume, and we have had no issues with
> in-house air. In a desperate measure, I switched back to Topspin 4.1.4 just
> now, to see if the problem is software-related. If anyone has experience
or
> insights into this problem, I'd appreciate any advice!
>
>
>
>
>
>
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