Re: Caveat Concerning HP-Colorado Backup Systems
Jim Breeyear (jbreeyea@zoo.uvm.edu)
Thu, 20 Nov 1997 10:42:23 -0800
Robert Santini wrote:
>
> Hi All,
>
> I am responding to Jim Breyear's post concerning backup via a PC and
> Hewlett-Packard - Colorado tape drive. The drives are OK mechanically, but
> the backup software development has been out-sourced to Cheyenne Software.
> That software -- Colorado Backup, Version 3.00.xxx -- is very, very buggy.
> This is especially true of the drives that operate from a FD controller or
> via the parallel port. The HP-Colorado tech support staff will tell you to
> contact Cheyenne, since they assume that all the problems will be software
> related. Conversely, the Cheyenne staff will refer you back to HP with
> the diagnosis that the problem is with the hardware, firmware or cables.
> (This assumes that you speak with a Cheyenne person who has more than a
> rudimentary knowledge of the HP-Colorado product line. Apparently, Cheyenne
> sub-contracts their tech support to yet another firm.) The tech support
> from Cheyenne is the worst that I have ever experienced overall. To make
> things even more interesting, HP-Colorado now charges serious money per
> incident for each phone contact.
>
> Until this experience, I always regarded Hewlett-Packard as the gold
> standard for taking responsibility for their products -- no longer does this
> appear to be the case.
>
> --Bob Santini
> Robert E. Santini, Director of Instrumentation
> Department of Chemistry, BRWN-1393
> Purdue University
> W. Lafayette, IN 47907-1393
> E-mail santini@chem.purdue.edu
> Voice: (765) 494-5227
> Facsimile: (765) 494-9388
Hi,
I appreciate the response by Bob Santini regarding the buggy software. I
was not aware that there were that many problems. I wonder specifically
what the problems were.
I use version 2.01 and to date havent had any unsolveable problems.
It is a matter of time before we have to show the money to get people
to discuss our problems with their hardware. Too bad.
Jim
--
=======================================
Jim Breeyear Manager Inst. Lab.
Chemistry Dept Cook Building
Univ. of Vermont
Burlington, Vt. 05405
Tel:802-656-0196