Hello Everyone,
I am writing to ask about people that are still managing 2.2K Bruker magnets
with the older BMPC1 control unit.
I have been having a lot of trouble the most recent episode having begun with
the until powering down due to a power short during trouble shooting (my bad).
In the past I would have to go through a number of reentering of parameters,
settings and calibrations. I am able to have the magnet in a stable condition
and feel fairly certain there isn't an immediate danger. However I unfortunately
learned via Bruker of a newer more harsh "feature" of the dreaded "end of life"
policy.
My first unrelated inkling was when I was trying to change a valve relay and was
told to order a part from the BMPC2 which is also newer than that unit's OEM
relay to utilize. When trying to email Bruker in general and Bruker individuals
specifically for wiring hints I found no replies. If you know me Bruker not
answering me at all is odd. The next indication was after this power outage.
I simply tried to get no parts but some docs/procedures/advice in calibrations
and settings. Communication with one person worked for a bit then suddenly
stopped in total. The last two emails from two different individuals were
"perhaps you should order a BMPC2, shall I get you a quote" and on a less
touchy feely tact the second was "there is no one on Earth left that can help
you I will have to close this case".
Okay the end of life business strategy makes send for PCs, software, printers,
cell phones and maybe even NMR console parts. But the lifeline equipment to
the multimillion dollar magnet I bought from you not so great.
I digress. I am hopeful to hear from anyone dealing with this. People finding
ways around it. Old notes on calibrations like P1, P2 and P3. BMPC1 parts.
Cheap BMPC2s no longer used. Trusted second hand providers. You get the idea.
Thank you for reading.
Mike Delk
University of Pittsburgh School of Medicine
Bio Science Tower 3
Room B033
3501 Fifth Avenue
Pittsburgh PA. 15260
412.383.9802
Received on Thu Jun 02 2022 - 06:57:30 MST